Terms of service
General
These general terms and conditions of sale (hereinafter "T&Cs") apply to all orders placed and contracts concluded (hereinafter "order") through the online shop www.mora-geneva.ch (hereinafter the "site").
The site is operated by the sole proprietorship Mora, hereinafter "the company, Mora", whose registered office is in Geneva.
The T&Cs define the contractual relationship between the company on behalf of www.mora-geneva.ch on the one hand, and any natural or legal person visiting or making a purchase on the site for themselves or for a third party, hereinafter "the customer" on the other hand. To keep the text light, Mora has systematically used the feminine noun "customer"; it goes without saying that the texts published on the site and its products are also addressed to men and LGBTQ+ people.
All new features and products added to this shop in the future will also be subject to these T&Cs. The customer can consult the latest version of the T&Cs on this page at any time. The company reserves the right to modify the T&Cs. The version in force at the time of the order applies. It cannot be unilaterally modified during the order. It is the customer's responsibility to consult this page regularly to learn of any changes. Continued use of or access to the website by the customer after publication of any change constitutes acceptance of those changes.
The company's website is hosted by Shopify, which provides the online platform allowing Mora to sell its products. Customer data is stored in Shopify's data storage systems and databases, and in Shopify's general application. These are kept on a secure server.
Terms of use of the online shop
By accepting these T&Cs, the customer declares that she has reached the age of majority in her country or has the consent of her legal representative.
The company reserves the right to refuse access to the products to anyone at any time, for any reason.
The customer undertakes not to reproduce, copy, sell or resell any of the products of MORA without the prior express written authorisation of the company.
Products
Some products may be available in limited quantities and may be returned in accordance with the company's Returns Policy. The specific conditions for purchasing certain products are defined below.
The company has endeavoured to display as clearly as possible the colours and images of its products shown in the shop. It cannot guarantee that the display of colours on the customer's computer screen is accurate. The photos are shown on the site for illustration only and do not form part of the contractual conditions.
The company reserves the right to limit the quantities of all products offered, and to modify or remove a product without notice at any time. In addition, all product descriptions may be modified at any time and without prior notice, at the sole discretion of the company.
Prices and changes
The prices shown on the site are expressed in Swiss francs. As Mora is currently not subject to VAT, no VAT is charged. Delivery costs, shown before payment, are described below. The company reserves the right to change its prices at any time, but the amounts charged to the customer are those corresponding to the prices in force on the date of the order, shown on the order confirmation and on the invoice. The company is not liable to the customer or to any third party for any change in prices.
Conclusion of the contract
The contract is concluded as soon as the customer places an order on the site. During the validation of each order, the customer must read and accept the T&Cs set out in this contract so that her order can be recorded. Anyone who has made a purchase on the site thereby declares that they have fully read them and may not deny this in the event of a dispute.
Receipt of the order is confirmed to the customer by an automatically generated e-mail sent to the address she provided. The order confirmation e-mail does not constitute a guarantee of availability or delivery. It only informs the customer that the company has received her order and that the contract is therefore concluded, provided that delivery is possible. The order is fulfilled only after full payment of the order amount by the customer.
Payment
Payments are made exclusively on the site www.mora-geneva.ch. The company accepts no liability in the event of malfunction of the payment services. The price charged is the one shown on the order confirmation sent to the customer.
The order will be fulfilled after approval by the bank payment centre. If it is approved, the account will be debited immediately and the order validated. If it is refused, the order will be cancelled.
In addition, the company reserves the right to refuse any order from a customer with whom there is a dispute, or to cancel any order for reason of a payment incident.
The data recorded by Mora constitutes proof of the communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.
A customer making a payment is deemed to have read and fully accepted these general terms and conditions.
Taxes and delivery costs
The company is currently not subject to VAT. Delivery costs are: free in Switzerland and Liechtenstein, CHF 20 in Europe and CHF 30 in the rest of the world. For deliveries outside Switzerland, customs duties, fees and taxes that may be charged by the authorities of the destination country are the customer's responsibility. Mora is not required to check or inform its customers of the applicable customs duties and taxes. It is up to the customer to inquire with the competent authorities of her country.
Indicative delivery times are as follows:
- Switzerland and Liechtenstein: 3 to 5 working days
- Europe: 5 to 12 working days
- Rest of the world: 10 to 20 working days
Delivery of Mora products outside Switzerland depends on postal speed and on customs clearance delays.
Returns
Mora's returns policy is valid only for jewelry and within 7 days of receipt of the product.
In the event of a return, the customer must first contact Mora by sending a message via our form, stating that she wishes to make a return, with her order number and her e-mail. To be eligible for a return, the customer must send the item back in its original condition and packaging with a copy of the invoice. It must be sent by registered mail with a tracking number to be sent to us by e-mail. Otherwise, the right of return is no longer valid.
To return the item, the customer must send it by post to: Place du Manoir 12, CH-1223 Cologny. The shipping costs for the return are the customer's responsibility.
Once Mora has received and checked the returned item, an e-mail will be sent to the customer to confirm receipt and Mora's decision to accept or refuse the return.
If the return is accepted, the full amount paid by the customer (excluding delivery costs and taxes) will be refunded. In this case, the corresponding amount will be credited to the customer's account. Mora reserves the right to ask the customer for her bank details in order to make the refund.
Exclusion of the right of return
Gift cards can neither be returned nor exchanged. Pieces made to measure or personalised for the customer can neither be taken back nor exchanged.
Warranty
The statutory warranty is 2 years. The warranty takes effect on the date of delivery of the product, evidenced by the invoice the company sent to the customer by e-mail when the order was placed. Not covered: damage due to improper care, scratches, impacts or breakage, and normal wear.
It is the customer's responsibility to check the goods immediately on receipt of the delivery and to raise any claims regarding possible defects, non-conformities and transport damage.
Personal information
The submission of the customer's personal information on the company's site is governed by the company's Privacy Policy.
Errors, inaccuracies and omissions
Some information on the site may contain typographical errors, inaccuracies or omissions that could relate to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. The company reserves the right to correct any error, inaccuracy or omission, to change or update information or to cancel orders if any information on the site or on any associated website proves inaccurate, at any time and without notice (including after the customer has sent her order).
The company is not obliged to update, modify or clarify the information on its site or on any associated website, including but not limited to price information, unless required by law. No defined update or refresh date on the company's site or on any associated website should be taken to mean that the information on its site or on any associated website has been modified or updated.
Applicable law and place of jurisdiction
The relations between Mora and its customers are governed exclusively by Swiss law and have no direct or indirect link with companies bearing the same name, or with namesakes in countries other than Switzerland or on the internet. Any dispute is subject to Swiss law; the place of jurisdiction and Mora's registered office are in Geneva, so in the event of a dispute only the courts of Geneva have jurisdiction.
Only the French text of these General Terms and Conditions of Sale is authoritative.
Contact
Questions about the General Terms and Conditions of Sale (T&Cs) must be submitted through our contact form on this site, or by e-mail to clients@mora-geneva.ch.